This privacy policy covers S&W Plus and it’s related trading entities (“the Group”), including but not limited to which includes all of our coaching, financing, financial planning, broking, property sales, property management, project marketing and funds management organisations. We respect your personal information and this privacy policy explains how we collect, hold, use, disclose and otherwise manage your personal information and comply with our obligations under the Privacy Act 1998 (Cth). It applies to all of your dealings with us.
You will always be able to access a current version of our privacy policy on our websites.
Occasionally it will be necessary for us to update our privacy policy. When we do so, we will place a notice on our website.
Generally, the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information.
We may also collect personal information such as your IP address and web activity through third party companies such as Social media platforms, Salesforce Marketing Cloud or Google Analytics if you interact with us over the internet.
Usually we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
On occasion, we may also collect information about you from others, such as:
If you do not provide all the information we request, we may no longer be able to provide a product or service to you.
There are many ways we may collect personal information from you. These include in person at a meeting or seminar, when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.
We never sell, rent or trade your personal information.
We may collect your personal information from our related companies and other third parties who provide services to us or on our behalf.
On occasion it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.
Collecting your personal information allows us to provide you with the products and services you’ve asked for, respond to your requests and provide you with information about the Group.
The Group also collects, uses and exchanges your information so that we can:
Depending on the product or service you have applied for, we may share your personal information with other members of the Group.
We may also disclose your personal information to third parties outside of the Group, including:
The Group operates in Australia, New Zealand and in the Asia-Pacific Region. As a result, your personal information is likely to be used in other States, Territories and overseas. Where your personal information is provided to overseas entities, we will take reasonable steps to ensure that the information remains secure and is used in a manner consistent with this policy and our obligations under the Privacy Act 1988 (Cth).
We may use your personal information to market our services. If at any stage you no longer wish to receive this marketing, please send an email to [email protected] with your full name, postcode, mobile number and the communication mediums you wish to unsubscribe from. We will endeavour to process your request within a reasonable time frame.
We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy.
We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:
We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information our websites have electronic security systems in place which include data encryption. Depending on your involvement with our Company and the type of information collected, user identifiers, passwords or other access codes may also be used to control access to your personal information.
The Group is not responsible for any use, misuse or misappropriation by other users of any personal information that you contribute in this manner.
Our website may include links to third party websites. If you access those websites you will be subject to their privacy policy, the terms and conditions of which may differ from our own. You will need to contact or examine those websites or companies directly to determine their privacy standards, policies and procedures.
If you have a complaint or concern about how we handle your personal information, please let us know and we will try to fix it. To make a complaint, please email us at ([email protected]). We will look into the issue and endeavor to respond to your complaint within 30 day or the Office of the Australian Information Commissioner (OAIC) at: https://www.oaic.gov.au/privacy/making-a- privacy-complaint.
We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting the Privacy Officer at S&W Plus.
S&W Plus
PO Box 163
Upper Coomera
QLD
4209
Phone: 1300 365 886